Below is a collection of frequently asked questions related to our skip bin hire service.
How long can I hire the bin for?
Our skips are hired out for 7 day periods. If you require more time please contact our office on 07 3139 1596 to discuss how long it is required for and whether an additional charge will apply.
Do you deliver to my suburb?
If your area if it isn’t listed on our service areas page we may still be able to provide bins. Send us an email or give us a call to check.
How do I order a bin?
Ordering a bin is quick and easy using our online booking system. If you would prefer to ring us to book your bin please contact us on 07 3139 1596.
How do I pay for the bin?
We require payment in full prior to the bin being delivered. Payment can be made by Credit Card when making a booking online. Alternatively, you can contact our office to arrange payment over the phone by credit card or by direct deposit into our bank account.
How much notice is required to book a bin?
To plan our most efficient route and keep our costs low, we require at least 48hrs notice to deliver a bin.
Can I have a guaranteed delivery time?
No. In order to keep our costs down and provide the best value for money to our customers, our skip bins are delivered and picked up in a logical sequence in order to minimise the distance travelled. Due to this, we are unable to guarantee a specific time for delivery. If you know you will need to use the skip bin in the morning, we suggest you organise the bin delivery for the day before.
What happens if the skip bin is turned away on delivery?
If the skip bin is unable to be delivered (other than through fault of WasteForce or our driver) you will be liable for an additional transport fee.
What can I put in the bin?
We provide bins suited to certain types of waste so that we can ensure that everything is disposed of correctly and as much waste as possible is being recycled instead of being taken to landfill. Our waste types page provides information on what materials can be placed into the different bins we provide. As waste facilities charge different rates according to the waste being disposed of, if you place different waste into the bin other than what was ordered you may be charged additional disposal costs.
Can I put asbestos into my skip bin?
Wasteforce is licenced to transport and dispose of asbestos waste and we provide you with the plastic and tape for you to line the skip bins for the disposal of asbestos materials. There are strict disposal methods for any asbestos containing materials therefore asbestos MUST NOT be placed into any other skip bin we provide other than the dedicated asbestos bins.
Asbestos can only be placed in the bin if it has been ordered as an asbestos skip. Asbestos waste must be double lined with plastic and sealed using tape provided. Due to new regulations implemented 1st July 2019, non-friable and friable asbestos cannot both be disposed of within one skip bin. Asbestos waste cannot be mixed with any other material such as construction, demolition or general waste, etc, except where asbestos containing material is bonded to such waste. Asbestos in soil cannot be disposed of in ‘asbestos waste’ bins. Please contact our office if you require to dispose of asbestos contaminated soil. PPE, plastic sheeting and contaminated tools used in the removal of the asbestos containing material can be disposed of in the asbestos waste bin. Friable asbestos containing material must have been removed by the holder of an asbestos reoval licence issued under the Work Health and Safety. Breach of the above conditions will results in the Queensland Government’s waste levy being imposed (of $105/t for the 2019/20 year) as well as additional administration charges as deemed appropriate by WasteForce. If asbestos is found in a skip prior to removal from a customer’s property, the skip will not be removed until properly dealth with. If asbestos is found in the skip after it has been tipped either at landfill or at a transfer station, high decontamination costs and possibly very heavy penalties may be imposed. The customer will be responsible for the payment of all costs immediately. Remember, asbestos is a dangerous product and appropriate precautions must be taken when removing asbestos containing materials. We recommend you do some research and/or consult with a professional prior to removing any asbestos products from your home. Further information can be found at http://www.deir.qld.gov.au/asbestos/ and http://www.asbestosindustry.asn.au/practical-advice-for-renovators Licenced Asbestos Removalists in Queensland can be found here http://www.asbestosindustry.asn.au/aia-members
What happens if I put asbestos in a non-asbestos skip bin?
If asbestos is found in a non-asbestos skip bin prior to being removed from your property, the bin will not be removed until it has been removed and appropriately disposed of by you. An additional transport charge will apply in this instance.
If asbestos is found to have been in a skip bin after it has been tipped, you will be liable for all additional disposal costs, decontamination and clean-up costs and any associated fines that are incurred as a result.
Asbestos is a dangerous material and must be transported and disposed of correctly to ensure the safety of yourself, our driver and the public. If you are not sure if you have asbestos waste, please consult a professional. Licenced Asbestos Removalists in Queensland can be found here http://www.asbestosindustry.asn.au/aia-members. WasteForce is licenced to transport and dispose of asbestos waste and we provide asbestos skip bins with plastic and tape for you to line the bin for the disposal of asbestos materials. If you would like to order an asbestos skip bin please make a booking online.
How much can I fill the bin?
Skip bins must only be filled up to the top rail without any items protruding over the top. Each skip bin size also has a maximum weight limit so heavy items (concrete, bricks, soil) may reach the maximum weight before the skip is full. Overfilling a skip bin is dangerous and creates unacceptable safety and environmental hazards and may result in you being charged additional fees.
What happens if I overfill the bin?
Overloaded skip bins are dangerous and create unacceptable risks for our drivers and the public. If our driver discovers an overloaded bin, it will not be picked up until the excess material is removed. If this is not able to be rectified while our driver is there, an additional transport charge will apply.
How can I estimate what size bin I need?
Please visit our available sizes page which provides some comparisons of our bins to wheelie bins and trailers. This should help you to estimate which size bin is appropriate for your needs. To estimate the size of the bin you need multiply the length x width x height of the rubbish you require to move. This will give you the approx. m3. Choose the appropriate size bin based on this. Note if the items are heavy then double the size of your answer to select the size of the bin required. As a general guide the maximum load for bins is ‘1 tonne per cubic metre’ for general waste and light construction materials.
Where does the bin get placed?
Preferably bins will be placed inside your property or on the driveway. (Please note: All care is taken when delivering and picking up your skip bin however, no liability is accepted for any damage above or below the ground.) If this is not possible we can put the bin on the footpath as long as it does not block pedestrian access. Your council may require a permit for bins to be placed on the footpath. It is up to you to contact the council and arrange this prior to the skip bin being delivered. For more information on council permits visit the Brisbane City Council website or the Gold Coast City Council website.
Can I move the bin once it is placed?
No. Moving the bin may cause us to be unable to pick the bin up from where it has been moved to. It may also cause damage which you would be liable for.
My bin is full, when can it be picked up?
If you have filled your bin prior to the 7 day hire period please contact our office and let us know. We will endeavour to collect your bin ASAP however this will depend on the scheduling of our trucks.
What happens if I haven’t finished filling the bin after my 7 days?
When you book a skip bin from WasteForce, the bin drop off and collection dates are booked in. Unless you contact our office and provide at least 24 hours notice that you require more time, the collection will proceed as arranged. It is your responsibility to ensure you have filled your skip bin prior to the collection date or contacted our office to negotiate an alternative time.
What are heavy materials?
Examples of heavy materials are:
|Soil, Dirt, Clay & Shale||Concrete||Roof Tiles|
|Gravel, Stones||Asphalt||Ceramic Tiles|
How much weight can I put in the bin?
As a general guide the maximum load for bins is ‘1 tonne per cubic metre’ however bins larger than 6m3 have additional limits applied to them. For bins from 6m3 up to 15m3 this translates to about half the bin capacity of heavy materials.
Do you supply crane bins?
No, not at this time.
Do you supply bins with doors?
The 12m3 and 15m3 hook bins have doors.